Lottery COVID-19 Updates

June 24, 2021: Prize Claim Processing Time

Normal processing time for claims is four to six weeks. Due to the high number of prospective winning ticket claims and temporary changes to Lottery operations during the pandemic, it may take up to 18 weeks for verified claimants to receive their prize payment. Customer Service Center wait times are also longer than usual due to the volume of claim inquiries. Lottery staff is working overtime to decrease processing time. Claimants can help minimize claim processing time following these tips:

  • Watch this short video to ensure you complete your claim form correctly. The number one reason for delays on verified claims is a missing signature.
  • In most cases, the fastest way to claim prizes $600 and over is at a Lottery District Office. Use the claim drop box or make an appointment at one of nine.
    locations - plan your visit and schedule your appointment here.
  • If you have questions about your submitted claim, emailing customerservice@calottery.com or submitting a contact request will save you time instead of calling.

Thank you in advance for your patience.

 

Effective April 9, 2021: Lottery District Offices are open to the public for the secure contactless acceptance of drop-off claims or by pre-scheduled appointments for in-person services.

Plan your visit and schedule your appointment here. Please note the processing time for claims may be delayed due to necessary observance of social distancing guidelines and procedures. Procedures have been implemented at all District Offices to maximize health and safety for everyone.

 

January 29, 2021: Lottery District Offices Are Open for Claim Drop-off

California Lottery District Offices are now open to the public for the secure acceptance of drop-off claims. We are only accepting completed claim forms for drop-off and procedures have been implemented at all District Offices to maximize health and safety for everyone. Plan your visit to Lottery District Offices by following the requirements here. 

 

March  30, 2020: Lottery Headquarters Temporarily Closed

Lottery Headquarters are temporarily closed to the public. Viewing the nightly draw in person will not be possible until further notice.